If you have concerns, inform our Game Coach upon arrival and he will make sure that games are appropriate for the age level of your guests. Otherwise, he will follow the lead of the guest(s) of honor and make sure they are having the best party ever!
What about bad weather?
We come rain and shine as we are climate controlled! As long as it is safe for us to drive
What time should I start my party?
You can schedule your party to begin a half-hour or hour prior to our arrival if you want to have time for food/cake before we arrive. Otherwise, you can schedule the party to end a half-hour or hour after we’re done and eat later….the choice is up to you! If we arrive after your guests do, you will get to see their surprise when Elite Gamin video game truck arrives.
Can I request certain games or play my own games?
We always bring our full game library to every event and your Game Coach will listen and make suggestions to make your event successful. Please let the Game Coach know if you wish to allow games rated “M.” You may play your own games, but we are not responsible for any damage or loss of your own video games.
Should I tip the Game Coach?
The Game Coach is there to make sure that your group is making the most of our high-tech fun. Our Game Coaches tutor, encourage and entertain your guests. Tipping for service is a great idea and very much appreciated, but definitely not required or expected.
How do I book a party with Elite Gamin?
Use the “Check Dates/Book Now” page and choose your party type, your date and time and we’ll respond letting you know if it is available. Just confirm and that’s it!
How do I know the game truck can come to my house?
Elite Gamin drivers are excellent and can go nearly anywhere. Our trailer package is 55 feet long and needs to be placed on a relatively flat area. Otherwise, you can have us set up at a nearby park, church or parking lot! Please call us if you have any questions regarding trailer placement and location.
Will the kids know how to play the games?
That’s why we bring our Elite Gamin Game Coaches! They help the kids, coach and instruct. They make sure it’s the best party of the year!
Should I be concerned if the games will be appropriate for the kids?
If you have concerns, inform our Game Coach upon arrival and they will make sure that games are appropriate for the age level of your guests. Otherwise, they will follow the lead of the guest(s) of honor and make sure they are having the best party ever!
What time will you arrive?
The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of the time you book us for.
What do Parents have to do during the party?
Adults may join in if they want or relax inside the house! You are free to enjoy quiet time inside with the other parents. Each party is hosted by our game coach. Their job is to lend their expert gaming tips, motivate, and supervise the entire party.
What is your refund/cancellation policy?
In order to secure your event, a 50% non-refundable deposit is required at the time of booking. The remaining balacne is due 10 days prior to the event. Deposits are non-refundable. Any party may be resheduled 7 days prior to the event date, for no cost to the customer, but will not be refunded. Please contact us directly in the event of family emergency or illness for reschedule.
